Privacy Policy

Your Go-2 Virtual Assistant – Shirley D Palmer
Last updated: 25.07.2025

At Your Go-2 Virtual Assistant, your privacy matters. I respect the personal and business information you share with me, and I’m committed to protecting it.

This Privacy Policy explains how I collect, use, store, and protect your information in line with the UK GDPR and Data Protection Act 2018.

1. Who I Am

I’m Shirley D Palmer, trading as Your Go-2 Virtual Assistant, offering virtual assistant support to individuals and small businesses across the UK.

Business Name: Your Go-2 Virtual Assistant

Contact Email: shirley@yourgo2virtualassistant.uk

ICO Registration Number: ZB943539

2. What Personal Data I Collect

I may collect the following information:

Full name
Email address
Phone number (if provided)
Business name and address (if applicable)
Information relevant to your admin needs (e.g. login credentials, contact lists, documents)

This information may be collected when you:

Enquire about or book services
Complete a form
Email or message me
Sign up to a newsletter, freebie, or offer

3. Why I Collect Your Data

I collect your data in order to:

Provide agreed VA services
Communicate effectively with you
Issue invoices or service agreements
Share relevant updates, tips, or offers (only if you’ve opted in)

4. Lawful Basis for Processing

In accordance with GDPR, I process your data using the following legal grounds:

Contractual obligation – to deliver the VA services you’ve requested
Consent – when you voluntarily opt-in to receive emails or updates
Legitimate interest – to follow up on services or requests you’ve initiated

5. How Your Data Is Stored

Your data is stored securely using trusted systems that are GDPR-compliant, including:

Password-protected documents and folders
Secure cloud storage (e.g. Google Workspace or Microsoft 365)
Third-party platforms like accounting software, task management tools, and email services

Only I (and any trusted subcontractors, where agreed) will access your data—and only for the work agreed.

6. How Long I Keep Your Data

I retain your data:

For client records: up to 6 years (for accounting and tax compliance)
For enquiries: up to 12 months
For newsletter subscribers: until you unsubscribe

You can request deletion at any time (unless I’m legally required to retain records).

7. Who I Share Data With

I do not sell your information or share it with third parties for marketing.

If any subcontractors or collaborators are involved in your work (e.g. specialist freelancers), this will be agreed with you in advance and they will sign a confidentiality agreement.

8. Your Rights

You have the right to:

Access the personal data I hold about you
Correct inaccurate information
Request deletion of your data
Withdraw consent at any time
Make a complaint to the ICO
To exercise your rights, email me at: shirley@yourgo2virtualassistant.uk

9. Cookies

If this website uses cookies to improve user experience or track analytics, a cookie banner will be shown. You can disable cookies through your browser at any time.

10. Changes to This Policy

I may update this policy occasionally. The most recent version will always be available on this page.

Last updated: 25.07.2025